Zendesk CRM Software
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Centre with 160,000+ customers.
Zendesk for customer service solutions
Customer relationship management software that empowers your teams to deliver world-class service faster. Provide personalised service wherever customers expect.
Sales tools built for salespeople
Zendesk Sell is simple and contrived to keep sales reps selling. Sell removes friction from deal updates, so your team can always access, analyse, and collaborate on relevant deal data.
Fast & easy empowers businesses
Deploy Zendesk in eight weeks or less and make ongoing changes. Zendesk is clean and intuitive, with an easy-to-use interface.
Zendesk CRM software and our verdict.
For over a decade, Zendesk has been at the forefront of customer support software. A powerful sales solution called Sell, and a CRM platform called Sunshine powered by AWS.
The Zendesk CRM software helps you provide personalised service where customers expect it, scale your customer experience workflow, and measure & improve your customer operations. Sunshine provides a modern CRM platform native to Amazon Web Services (AWS).
The all-in-one sales platform gives you a complete picture of the customer, using any data. It allows you to innovate and scale. You can create a better customer experience.
Zendesk is ideal for companies that have outgrown their existing CRM, are evaluating different platforms, use Zendesk’s support portal, or have a high volume of inbound customer inquiries.
Is Zendesk the right CRM for your small business?
Before you start any free trial or evaluation, be clear about what your business needs are.
Dynamics Tech can help you decide and choose the right CRM system for your business needs.
As a Zendesk Partner, the solution is highly customisable. We have developed a Plan of Approach with Methodology to ensure we make the most of the deployment time and get started budget.
To see if the Zendesk CRM software is right for you, contact us if you need further assistance and book a free consultation call or meeting.
Grow without the growing pains
Zendesk CRM software is intuitive and straightforward to use, which means your team can focus on making the most of their time and energy, solving customer enquiries and selling. This allows your business to grow without causing issues to your software.
Small team, big potential
Just because your team is small doesn’t mean it has to appear that way. Serve customers quickly and effectively by having all the help desks and sales tools your team needs to keep track of customer questions, share the information they need, right when they need it, and sell it.
Automations for the win
Using Zendesk’s AI-powered sales automation & dynamic workspaces, your team can work smarter, faster, and reach more customers more efficiently.
Is Zendesk the right CRM for your small business?
Before you start any free trial or evaluation, be clear about what your business needs are.
Dynamics Tech can help you decide and choose the right CRM system for your business needs. As a Zendesk Partner, the solution is highly customisable. We have developed a Plan of Approach with Methodology to ensure we make the most of the deployment time and get started budget. To see if the Zendesk CRM software is right for you, contact us if you need further assistance and book a free consultation call or meeting.
Grow without the growing pains
Zendesk CRM software is intuitive and straightforward to use, which means your team can focus on making the most of their time and energy, solving customer enquiries and selling. This allows your business to grow without causing issues to your software.
Small team, big potential
Just because your team is small doesn’t mean it has to appear that way. Serve customers quickly and effectively by having all the help desks and sales tools your team needs to keep track of customer questions, share the information they need, right when they need it, and sell it.
Automations for the win
Using Zendesk’s AI-powered sales automation & dynamic workspaces, your team can work smarter, faster, and reach more customers more efficiently.
Zendesk is more than just customer support.
Zendesk Sales Suite brings together Zendesk Sell, Chat, Reach, and Voice, so teams can focus where it belongs: on rewarding conversations, keeping your sales pipeline full, and closing more deals.
Does my business need CRM?
Wondering if—and how—customer relationship management could benefit your small business. Get our helpful guide to understanding the benefits of customer relationship management software and services.
How do you choose a CRM system that’s right for you?
While CRM systems come in many shapes and sizes, they all have the same aim – to help you collect, organise & understand vital information about existing and would-be customers, so you can do more & better business with them. So how do you know if Zendesk is right for you?
Levels of functionality
Prioritising your system requirements that match your business needs will help you shortlist the right cloud-based CRM system. Working with an IT partner can help you understand how a CRM can be best used and what key features in Zendesk will give you the greatest benefits.
Expandability creates flexibility
While it’s important to have CRM tools that work for your business right now, you’ll also need to consider how a system works as you grow or demand more from it. Zendesk offers integration with popular third-party business apps. Email integration doesn’t require much, if not any, development.
Usability is key
You’ll need a CRM system that’s easy to use for you and your staff. Overly complex systems take longer to learn and are harder to work with. Zendesk looks great and is easy to use.
Support when you need it
Choosing the right CRM system doesn’t always mean choosing the best software. It also means working with the right IT delivery partners, looking at onboarding and ongoing support. Zendesk offer support. And if you need more hands-on advice, Dynamics Tech can help you.
Do you really need a customised solution?
Out of the box, you need a CRM system that can be customised to suit your business needs. For small businesses, Zendesk allows you to have customisable data fields and defined internal processes. You can gain more functionality by integrating Zendesk with other solutions.
How important is accessibility
For many smaller businesses, a cloud-based CRM solution will be the first pick, given the minimal capital outlay and upfront prices, as well as the greater flexibility to expand.
How much does a CRM solution cost?
Many CRM software vendors offer subscription-based pricing, though some may charge a flat monthly fee for a set number of users. You then have to pay extra for additional services, add-on features and users. Always remember additional budget for possible additional onboarding, more advanced customisation, and ongoing development that may or may not be required now or later.
ROI
Measuring the ROI of a CRM system can be difficult with no historical data. To measure CRM ROI, you must consider the price of the software, training costs, upkeep costs, costs to migrate the system, and the time it takes your development team to capture it up and extend. If CRM systems can help improve the productivity of your team, you can use the system to nurture prospects into customers, enabling you to serve more with less people-power, and you can bring down your customer churn, than any CRM system that does that for you will deliver a solid ROI.
CLIENT TESTIMONIALS
Check out some client reviews and experiences.
