Microsoft Dynamics 365 for Small Business

Address key business challenges around financial and inventory management, project management, human resource, customer service, field service, resources and sales support, all within a single system.

Dynamics 365 helps get more from your data

Understand your business and see customer data in one place—connect all your data sources—for a single, 360-degree view of your organisation.

Connect your entire business

Access to a cloud-based suite of intelligent business applications that are precisely designed for business. Dynamics 365 covers all every job role, team and department needs.

Act on insights for better outcomes

Quickly grow your business with customer and business data insights that guide you to faster results. It’s easy to scale and grow as your business needs evolves.

About Dynamics 365 and our verdict

Without question, Microsoft Dynamics 365 is one of the most powerful and popular CRM & ERP solutions worldwide.

Big or small, Microsoft Dynamics 365 offers something for every growing organisation. If your organisation already uses Microsoft 365 (formally Office 365), then Dynamics integrates, which leads to a less steep learning curve, and teams can get started with less training. The system is highly customisable, and developers can seamlessly connect and build on your solution with Microsoft Power Platform, Microsoft Azure, and hundreds of other business tools—or add mixed reality and the Internet of Things (IoT) for innovative new experiences. It can adapt to business changes quickly and can be made to do almost anything. There are multiple modules with different user licences. Role based apps provide coverage across sales, customer service, marketing, finance, field service, operations, commerce, human resource while custom apps can be deployed to fit bespoke business and user needs.


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Integrate & Extend


Improve Sales

Is Dynamics 365 the right CRM for your small business?

Before you start any free trial, be clear about what your business needs.

Dynamics Tech can help you decide and choose the right CRM system for your small business needs. Dynamics 365 is highly customisable and we have developed a Plan of Approach with a Rapid Methodology to ensure we make the most out of the deployment time and your get started budget. To see if Dynamics 365 is right for you, Contact us if you need more assistance and book a free consultation call or meeting.



Can you predict the total cost of your CRM deployment? Nobody likes to invest blindly in a CRM solution. That’s why we offer a fixed cost deployment to get started for small businesses.

CRM customisation


A CRM deployment doesn’t have to be complicated. Dynamics Tech listens to your business needs and makes sure you get the right solution.

CRM onboarding

Learning and training

Quickly onboard users with Integrated or On-Demand Trainings. This means your teams will be fully enabled to use CRM as soon as the system deployment is ready.

Boosts your business with Decent guidence and passion

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Conversion Rate Optimization

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Social Media Marketing

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Unlock what’s next with Microsoft Dynamics 365

Connect people, products, and data to improve your customer experiences and business processes. With Dynamics 365, you can drive business results with next-generation, multi-channel applications for rapid innovation.

Does my business need CRM?

Wondering if—and how—a CRM could benefit your small business. Get our helpful guide to understanding the benefits of customer relationship management software and services.

How do you choose a CRM system that’s right for you?

While CRM systems come in many shapes and sizes, they all have essentially the same aim – to help you collect, organise & understand vital information about existing and would-be customers so you can do more & better business with them. So how to know if Dynamics 365 is right for you.

Prioritise your system requirements that match your business needs will help you short list the right CRM system. Working with an IT partner can help you understand how a CRM can be best used and what features in Dynamics 365 will give you the greatest benefits now and in the near future.

While it’s important to have CRM tools that works for your business right now, you’ll also need to consider how a system will work for you as you grow or demand more from it.

You’ll need a CRM system that’s easy for you and your staff to use. Generally speaking overly complex systems take longer to learn and are harder to work with.

Choosing the right CRM system doesn’t always mean, choosing the best software. It also means working with the right IT delivery partner and looking at the onboarding support and going support. Dynamics 365 does require you to work with an IT partner like Dynamics Tech which can provide hands-on advice, customisation and implementation, onboarding, and support.
Out of the box, you do need a CRM system that can be customised to suit your business needs. For a small business, Dynamics 365 does allow you to have customisable data fields and defined business processes for every scenario. It’s also possible to gain more functionally by integrating Dynamics 365 with other solutions and building complete bespoke applications and reports to suit your business requirements.
While Dynamics 365 is used by many big businesses and the largest organisations in the world, they do so not only becuse the product is highly customisable, but because Dynamics 365 provides a security model that protects data integrity and privacy, and supports efficient data access and collaboration.
Many CRM software vendors offer a subscription-based pricing, though some may charge a flat monthly fee for a set number of users, then require you to pay extra for additional services, features and users. Always bear in mind additional cost for scoping, onboarding, customisation, and ongoing development that may or may not be required now or later. Dynamics 365 is modular with user licenses so you can scale up or down to suit the need of any business.

Measuring the ROI of a CRM system can be difficult without any historical data. To measure CRM ROI, you require to bring into account the price of the software, training costs, upkeep costs, costs to migrate the system, and the time it takes your development team to capture it up and to extend. If the CRM system can help improve productivity of your team, you use the system to help nurture prospects into customers, enabling you to serve more with less people-power, and you can bring down your customer churn, than any CRM system that does that for you will deliver an solid ROI.

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Redeveloped CRM resources from big business in technology, sales & marketing, and support to help you win and develop your small business.
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