Address critical business challenges around financial and inventory management, project management, human resources, customer service, field service, resources, and sales support, all within a single system.
Understand your business and see customer data in one place—connect all your data sources—for a single, 360-degree view of your organisation.
Access to a cloud-based suite of intelligent business applications precisely designed for business. Microsoft Dynamics 365 for small businesses covers every job role, team and department needs.
Quickly grow your business with customer insights and action through business intelligence that will guide you to faster results. It's easy to scale and grow as your business need evolves.
Big or small, Microsoft Dynamics 365 offers something for every growing organisation.
Suppose your organisation already uses Microsoft 365 (formally Office 365). In that case, Dynamics fully integrates with Microsoft 365, which leads to a less steep learning curve, and teams can start with less training.
The system is highly customisable. Developers can seamlessly connect and build on your solution with Microsoft Power Platform, Microsoft Azure, and hundreds of other business tools—or add mixed reality and the Internet of Things (IoT) for innovative new experiences. It can adapt quickly to business changes and do almost anything.
There are multiple modules with different user licences. Role-based apps provide coverage across sales activities, marketing, customer service, finance, field services, operations teams, commerce, supply chain management and human resources. In contrast, custom apps can be deployed to fit bespoke business and user needs.
Dynamics Tech can help you decide and choose the right CRM system for your small business needs. Dynamics 365 is highly customisable. We have developed a Plan of Approach with Rapid Methodology to ensure we make the most of the deployment time and get started on the budget.
To see if Dynamics 365 is right for you, contact us if you need more assistance and book a free consultation call or meeting. Contact us.
Dynamics Tech can help you decide and choose the right CRM system for your small business needs. Dynamics 365 is highly customisable. We have developed a Plan of Approach with a Rapid Methodology to ensure we make the most of the deployment time and get started on the budget.
To see if Dynamics 365 is right for you, contact us if you need more assistance and book a free consultation call or meeting.
Quickly onboard users with Integrated or On-Demand Training. This means your team will be fully enabled to use CRM as soon as the system deployment is ready.
Connect people, products, and data to improve your customer service experience and business processes. With Microsoft Dynamics 365 for small businesses, you can drive business results with next-generation, multi-channel applications for rapid innovation.
Wondering if—and how—customer relationship management could benefit your small business. Get our helpful guide to understanding the benefits of customer relationship management software and services.
While CRM systems come in many shapes and sizes, they all have essentially the same aim – to help you collect, organise & understand vital information about existing and would-be business customers, so you can do more & better business with them. So how do you know if Dynamics 365 is right for you?
Prioritise your system requirements that match your business needs will help you shortlist the right CRM system. Working with an IT partner can help you understand how a CRM can be best used, and what features in Dynamics 365 will give you the greatest benefits now and in the near future.
While it’s important to have a customer management tool that works for your business right now, you’ll need to consider how a system works as you grow or demand more from it.
You’ll need a CRM system that’s easy to use for you and your staff. Overly complex business systems take longer to learn and are harder to work with.
Choosing the right CRM system doesn’t always mean choosing the best software. It means working with the right IT delivery partner, looking at onboarding and ongoing support. Dynamics 365 requires you to work with an IT partner like Dynamics Tech, who can provide hands-on advice, customisation, implementation, onboarding, and support.
Out of the box, you need a CRM system that can be customised to suit your business needs. Dynamics 365 allows you to have customisable data fields and defined business processes for every scenario for small businesses. It’s possible to gain more functionally by integrating Dynamics 365 with other solutions, particularly other Microsoft products like Microsoft 365 (formally Office 365), Dynamics 365 Business Central, Dynamics 365 for marketing and building complete bespoke applications and reports to suit your business requirements.
While Dynamics 365 is used by many big businesses and the largest organisations globally, they do so not only because the product is highly customisable, but also because Dynamics 365 provides a modern work and security model that protects data integrity and privacy, and supports efficient data access and collaboration.
Many CRM software vendors offer subscription-based pricing, though some may charge a flat monthly fee for a set number of users, then require you to pay extra for additional services, features and users. Remember that additional costs for scoping, onboarding, customisation, and ongoing development may or may not be required now or later. Dynamics 365 is modular with user licences, so you can scale up or down to suit the needs of any business.
Measuring the ROI of a CRM system can be difficult with no historical data. To measure CRM ROI, you must consider the price of the software, training costs, upkeep costs, and costs to migrate the system. It will take time for your development team to capture it up and extend. Suppose your CRM system can help improve the productivity of your team. In that case, you can use the system to nurture prospects into customers, enabling you to serve more with fewer people-power. If you can bring down your customer churn, then any CRM system that does that for you will deliver a solid ROI.