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Zendesk CRM Software

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Centre with 160,000+ customers.

Zendesk CRM Software

Zendesk for customer service

Customer support software that empowers your teams to deliver world-class service faster. Provide personalised service wherever customers expect.

Sales tools built for salespeople

Zendesk Sell is simple and contrived to keep reps selling. Sell removes friction from deal updates, so your team can always access, analyse, and collaborate on relevant deal data.

Fast & easy empowers businesses

Deploy Zendesk in eight weeks or less and make on-going changes. Zendesk is clean and intuitive, with an easy-to-use interface.

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Zendesk CRM software and our verdict

Zendesk has been at the forefront of customer support software for the past decade. They currently have a powerful sales solution called Sell and a CRM platform called Sunshine powered by AWS.

Zendesk CRM software gives you the tools to provide personalised service where customers expect it, scale your customer experience workflow, and measure & improve your operations. With Sunshine, you get a modern CRM platform native to Amazon Web Services (AWS).

 

The platform gives you a complete picture of the customer, using any data — from anywhere. It gives you the ability to innovate and the power to scale. It gives you the freedom to build the best customer experience.

Zendesk is ideal for companies who have outgrown their existing CRM or are evaluating different platforms, already use Zendesk’s support portal, or deal with lots of inbound customer enquiries.

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Is Zendesk the right CRM for your small business?

Before you start any free trial or evaluation, be clear about what your business needs are.

Dynamics Tech can help you decide and choose the right CRM system for your business needs.

 

As a Zendesk Partner, the solution is highly customisable. We have developed a Plan of Approach with a Methodology to ensure we make the most out of the deployment time and the get start budget.

 

To see if the Zendesk CRM software is right for you, contact us if you need further assistance and book a free consultation call or meeting.

Achieve growth

Grow without the growing pains

Zendesk CRM software is intuitive and straightforward to use, which means your team can focus on making the most of their time and energy solving customer enquiries and selling. This allows your business to grow without causing issues to your software.

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Small team, big potential

Just because your team is small doesn’t mean it has to appear that way. Serve customers quickly and effectively by having all the help desks and sales tools your team needs to keep track of customers' questions, share the information they need, right when they need it and sell it.

CRM customisation services

Automations for the win

By using Zendesk’s AI-powered automation & dynamic workspaces, your team can work smarter, faster, and reach more customers more efficiently.

Is Zendesk the right CRM for your small business?

Before you start any free trial or evaluation, be clear about what your business needs are.

Dynamics Tech can help you decide and choose the right CRM system for your business needs. As a Zendesk Partner, the solution is highly customisable. We have developed a Plan of Approach with a Methodology to ensure we make the most out of the deployment time and the get start budget. To see if the Zendesk CRM software is right for you, contact us if you need further assistance and book a free consultation call or meeting.

Achieve growth

Grow without the growing pains

Zendesk CRM software is intuitive and straightforward to use, which means your team can focus on making the most of their time and energy solving customer enquiries and selling. This allows your business to grow without causing issues to your software.

adwords campaign support for ads google icon

Small team, big potential

Just because your team is small doesn’t mean it has to appear that way. Serve customers quickly and effectively by having all the help desks and sales tools your team needs to keep track of customers' questions, share the information they need, right when they need it and sell it.

CRM customisation services

Automations for the win

By using Zendesk’s AI-powered automation & dynamic workspaces, your team can work smarter, faster, and reach more customers more efficiently.

Zendesk is more than just customer support

Zendesk Sales Suite brings together Zendesk Sell, Chat, Reach, and Voice so teams can place their focus where it belongs: on having rewarding conversations, keeping sales pipelines full, and closing more deals.
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Does my business need CRM?

Wondering if—and how—a CRM could benefit your small business. Get our helpful guide to understanding the benefits of customer relationship management software and services.

    How to choose the right CRM system for your business

    How do you choose a CRM system that’s right for you?

    While CRM systems come in many shapes and sizes, they all have essentially the same aim – to help you collect, organise & understand vital information about existing and would-be customers so you can do more & better business with them. So how do you know if Zendesk is right for you?

    Prioritising your system requirements that match your business needs will help you shortlist the right CRM system. Working with an IT partner can help you understand how a CRM can be best used and what features in Zendesk will give you the greatest benefits.

    While it’s important to have CRM tools that work for your business right now, you’ll also need to consider how a system will work for you as you grow or demand more from it. Zendesk does offer integration with popular third-party business apps. That integration doesn’t require much if not any development.

    You’ll need a CRM system that’s easy for you and your staff to use. Generally speaking, overly complex systems take longer to learn and are harder to work with. Zendesk looks great and is easy to use.

    Choosing the right CRM system doesn’t always mean, choosing the best software. It also means working with the right IT delivery partners and looking at onboarding and on-going support. Zendesk does offer support. And if you need more hands-on advice then Dynamics Tech can help you.

    Out of the box, you do need a CRM system that can be customised to suit your business needs. For small businesses, Zendesk does allow you to have customisable data fields and defined business processes. You can gain more functionality by integrating Zendesk with other solutions.

    For many smaller businesses, a cloud-based CRM solution will be the first pick, given the minimal capital outlay and upfront prices, as considerably as the greater flexibility to expand moving forward.

    Many CRM software vendors offer subscription-based pricing, though some may charge a flat monthly fee for a set number of users, then require you to pay extra for additional services, features and users. Always bear in mind additional costs for possible additional onboarding, more advanced customisation, and ongoing development that may or may not be required now or later.

    Measuring the ROI of a CRM system can be difficult without any historical data. To measure CRM ROI, you are required to bring into account the price of the software, training costs, upkeep costs, costs to migrate the system, and the time it takes your development team to capture it up and extend. If CRM systems can help improve the productivity of your team, you can use the system to help nurture prospects into customers, enabling you to serve more with less people-power, and you can bring down your customer churn, than any CRM system that does that for you will deliver a solid ROI.

    CLIENT TESTIMONIALS

    Check out some client reviews and their experience

    Hear feedback from real small business clients we work with daily.