Zendesk CRM Software

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center with 160,000+ customers.

Zendesk for customer service

Customer support software that empowers your teams to deliver world class service, faster. Provide personalised service wherever customers expect.

Sales tools built for sales people

Zendesk Sell is simple and contrived to keep reps selling. Sell removes the friction from deal updates so your team can always access, analyse, and collaborate on relevant deal data.

Fast & easy empowers businesses

Deploy Zendesk in eight weeks or less, and make on going changes. Zendesk it is clean, intuitive with an easy-to-use interface.

About Zendesk CRM software and our verdict

Zendesk has been at the forefront of customer support software for the past decade. Now they have a powerful sales solution, called Sell and a CRM platform called Sunshine powered on AWS.

Zendesk CRM software gives you the tools to provide personalised service where customers expect it, scale your customer experience workflow, and measure & improve your operations. With Sunshine, you get a modern CRM platform, native to Amazon Web Services (AWS). The platform gives you a complete picture of the customer, using any data — from anywhere. It gives you the agility to innovate and the power to scale. It gives you the freedom to build the best customer experiences. Zendesk is ideally suited to companies who have outgrown their existing CRM or evaluating different platforms, already use Zendesk’s support portal, or deal with lots of inbound customer enquiries.

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Integrate & Extend

A+

Improve Sales

Is Zendesk the right CRM for your small business?

Before you start any free trial and evaluation, be clear about what your business needs.

Dynamics Tech can help you decide and choose the right CRM system for your business needs. As a Zendesk Partner, the solution is highly customisable and we have developed a Plan of Approach with a Methodology to ensure we make the most out of the deployment time and your get started budget. To see if Zendesk CRM software is right for you, Contact us if you need more assistance and book a free consultation call or meeting.

Growth

Grow without the growing pains

Zendesk CRM software is intuitive and straightforward to use, which means your team can focus on making the most of their time and energy solving customer enquiries and selling. So, your business can grow, without causing issues to your software.

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Small team, big potential

Just because your team is small doesn’t mean it has to appear that way. Serve customer fast and effectively by having all help desk and sales tools your team need to keep track of customers' questions, share the information they need, right when they need it and sell.

CRM customisation

Automations for the win

By using Zendesk’s AI-powered automations & dynamic workspaces, your team can work smarter, faster, and reach more customers more efficiently.

Boosts your business with Decent guidence and passion

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Digital Marketing Analysis

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Conversion Rate Optimization

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Social Media Marketing

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Zendesk, more than just customer support

Zendesk Sales Suite brings together Zendesk Sell, Chat, Reach, and Voice so teams can place their focus where it belongs: on having rewarding conversations, keeping sales pipelines full, and closing more deals.

Does my business need CRM?

Wondering if—and how—a CRM could benefit your small business. Get our helpful guide to understanding the benefits of customer relationship management software and services.

How do you choose a CRM system that’s right for you?

While CRM systems come in many shapes and sizes, they all have essentially the same aim – to help you collect, organise & understand vital information about existing and would-be customers so you can do more & better business with them. So how to know if Zendesk is right for you.

Prioritise your system requirements that match your business needs will help you short list the right CRM system. Working with an IT partner can help you understand how a CRM can be best used and what features in Zendesk will give you the greatest benefits.

While it’s important to have CRM tools that works for your business right now, you’ll also need to consider how a system will work for you as you grow or demand more from it. Zendesk does offer integration with popular third-party business apps. That integration doesn’t require much if not any development.

You’ll need a CRM system that’s easy for you and your staff to use. Generally speaking overly complex systems take longer to learn and are harder to work with. Zendesk looks great and is easy to use.

Choosing the right CRM system doesn’t always mean, choosing the best software. It also means working with the right IT delivery partner and looking at the onboarding support and going support. Zendesk does offer support. And if you need more hands-on advice then Dynamics Tech can help you.

Out of the box, you do need a CRM system that can be customised to suit your business needs. For a small business, Zendesk does allow you to have customisable data fields and defined business processes. It’s possible to gain more functionally by integrating Zendesk with other solutions.

For many smaller businesses, a cloud-based CRM solution will be the first pick, given the minimal capital outlay and upfront prices, as considerably as the greater flexibility to expand moving forward.

Many CRM software vendors offer a subscription-based pricing, though some may charge a flat monthly fee for a set number of users, then require you to pay extra for additional services, features and users. Always bear in mind additional cost for possible additional onboarding, more advanced customisation, and ongoing development that may or may not be required now or later.

Measuring the ROI of a CRM system can be difficult without any historical data. To measure CRM ROI, you require to bring into account the price of the software, training costs, upkeep costs, costs to migrate the system, and the time it takes your development team to capture it up and to extend. If the CRM system can help improve productivity of your team, you use the system to help nurture prospects into customers, enabling you to serve more with less people-power, and you can bring down your customer churn, than any CRM system that does that for you will deliver an solid ROI.

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