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Online Reputation Management Services for Small Businesses

90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations. Review ratings are the biggest driver of clicks on local search engine results pages. The question is, do you have the right tools to make reviews of your competitive advantage?

Online reputation management services for small business

Get more reviews for your business on the sites that matter

We make it easy for you to get reviews and easy for your happiest customers to share their experience on important review sites.

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Monitor online reviews & manage customer feedback

We monitor Google, Facebook, TripAdvisor, Yell and many more sites for your reviews, so you'll never miss an issue, which helps you stay on top of your reputation.

Showcase your very best customer reviews

Don't just collect reviews. Let's showcase your very best reviews. We turn your happy customers into advocates to help grow your business.

Get Reviews and improve your online reputation

Why does online reputation management matter?

If your reviews are positive, people are more likely to trust you, buy from you and recommend your small business to others.

Managing and collecting reviews can be a headache, especially if you don’t know where to start or have the right tools. But it’s a valuable and important part of every business’s growth strategy.

90%

People take the time to read online reviews before visiting a business.

94%

People say a negative online review has convinced them to avoid a business.
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Net promoter score visualization for online reputation management

Net Promoter Score ®

Get instant feedback on how your customers feel towards your business and start building better relationships.

Net Promoter Score (NPS) is a commonly-used system for gauging the satisfaction of customers. It asks customers to state how likely they would be to recommend a business to their friends and family. Our system collects this information and gives you key performance indicators (KPI) with attractive visualisations and options to understand, analyse and measure your feedback and campaigns. What is your Net Promoter Score?

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Improve your website rankings with online reputation management services

Customer reviews help people decide which services or product they should buy, where they should travel and even where they should eat.

Search engines factor in your review profile (including quality and quantity) when calculating your search position. Data shows that if you’re trying to rank well in local search, your small business will achieve a higher position if you have plenty of customer reviews.

 

Having an effective online reputation management system will impact your local SEO.

 

Reviews are crucial to achieving other business goals, such as gaining credibility and establishing trust. Working with Dynamics Tech, you can gain more calls, more bookings, and make sales using our Reputation Management Services (RMS).

Collaboration female male for good reputation

Gain credibility for your amazing work

Without a doubt, establishing credibility cannot be done overnight. Still, as a small business owner, you can engage with customers and gain their feedback.

Business credibility and trust for good reputation

Online reviews help build trust

Testimonials stand as an endorsement of the right products or customer service you provide. Online reviews help establish business trust.

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Reviews that improve your sales

With reviews, you increase your small business's reliability and give customers the information they need for them to choose you.

Improve your Local SEO rankings with online reputation management

Customer reviews help people decide which services or product they should buy, where they should travel and even where they should eat.

Search engines factor in your review profile (including quality and quantity) when calculating your search position. Data shows that if you’re trying to rank well in local search, your small business will likely achieve a higher position if you have plenty of customer reviews.

 

Having an effective online reputation management system will have an impact on your local SEO.

 

Reviews are crucial to achieving other business goals, such as gaining credibility and establishing trust. Working with Dynamics Tech, you can gain more calls, more bookings and make sales using our Reputation Management Services (RMS).

Collaboration female male for good reputation

Gain credibility for your amazing work

Without a doubt, establishing credibility cannot be done overnight, but you can engage with customers as a small business owner and gain their feedback.

Business credibility and trust for good reputation

Online reviews help build trust

Testimonials stand as an endorsement for the good products or customer service you provide. Online reviews help establish business trust.

Money

Reviews that improve your sales

With reviews, you increase your small business's reliability and give customers the information they need for them to choose you.​

We monitor 200+ review sites for businesses

Our all-in-one online reputation management software helps you respond to customer reviews no matter where they are, so you never miss an issue. Here are just a few sites we monitor for reviews.

The customer feedback tool you need to build a 5-star reputation

Generate online reviews

Generate online reviews

Send branded email & SMS campaigns to your customers to collect reviews. Improve trust & credibility. Gain in-store reviews. Collect more reviews than before.

Monitor websites for reviews

Monitor the leading review sites

Choose from over 200 review sites covering 40 different industry niches, and covering the UK, USA, Aus. and Canada.

Get timley review alerts

Get review alerts

Don't just waste time checking; we send you weekly email alerts about your reviews. Then log in to manage them.

Respond to customer reviews

Response to reviews

For Google and Facebook reviews, respond to them within a single system. No more switching between the two.

Manage negative reviews

Manage negative feedback

Apologies and sympathise with your response to the negative review. You might not like it, but having the tools to respond quickly to negative reviews will help your reputation.

ShowShowcase customer reviewscase customer reviews

Syndicate and showcase your best reviews

Say goodbye to static review widgets. Get dynamic and real-time customer feedback reviews directly onto your site.

Get more reviews for your business

Our automated software makes it easy to get reviews and manage your online reputation.

Our pricing plans

You can get our online reputation management software as a standalone solution and service, or let us be your local SEO agency.

Reputation Manager

£21/Per Month*

  • Client Dashboard with Reports
  • Review Monitoring
  • Review Generation
  • Branded Email & SMS Campaigns*
  • Web Link for Reviews
  • Kiosk Link for On-Site Reviews
  • Customisable Review Widget for Website
  • Respond to Facebook and Google Reviews
  • Free Local SEO Audit Report
  • Account Manager
  • Setup & Training Required*

Local SEO (12 months min)

£109/Per Month

  • Includes Reputation Manager plus:
  • Local Search Engine Audit
  • Rank Checker*
  • Citation Tracker
  • Easy Citation Builder*
  • Google My Business Local Ranking
  • Google My Business (GMB) Reports
  • Google Analytics Reports
  • SEO Audit
  • Ideal Customer Profiler
  • Keyword Research & Competitor Analysis
  • GMB Setup & Optimisation
  • GMB Geotagged Photo Uploads
  • Weekly GMB Posts
  • GMB Offer Posts
  • Weekly Email Reports
  • Add-On Options*
  • Account Manager
  • Setup & Training Required*

Local SEO (6 months min)

£119/Per Month

  • 6 Months Min Commitment
  • Local Search Engine Audit 
  • Rank Checker*
  • Citation Tracker
  • Easy Citation Builder*
  • Google My Business Local Ranking
  • Google My Business (GMB) Reports
  • Google Analytics Reports
  • SEO Audit
  • Ideal Customer Profiler
  • Keyword Research & Competitor Analysis
  • GMB Setup & Optimisation
  • GMB Geotagged Photo Uploads
  • Weekly GMB Posts
  • GMB Offer Posts
  • Weekly Email Reports
  • Add-On Options*
  • Account Manager
  • Setup & Training Required*

*Price is £252 for 12 months, which equals £21p/m, or we charge per month at £25. * SMS credit is needed to send text message campaigns. The cost is less than 5p per message, bought in packages of 100, 500, or 1000. Setup & Remote Training is required. For Reputation Management, the price is £120, and the price for Local SEO is £605. Rank Checker covers 50 keywords. You can buy more keywords. Our Citation Builder costs from £160 for 30 new citations. Add-on options can include advanced local SEO for competitive locations and weekly blogging. On-page SEO, virtual tour photography, and more.

Most Frequent Questions

Below are answers to the most often asked questions about online reputation management.

Your online reputation is how others see your business, services, and products when looking for you online. This includes online reviews. Online Reputation management from Dynamics Tech provides a means of enhancing your brand reputation with tools to generate more online reviews. Other vital services we offer include online monitoring, content creation, social media, review management, crisis response, positive reputation management and strategic public relations.

Keeping track of your online brand reputation isn’t always easy if you don’t have the right tools. Depending on the size of your business, you could use news monitoring services like Meltwater or free services such as Google Alerts that look for your brand name in their search results. Social media mentions many paid and free tools to try like Hootsuite, TweetDeck, or services like Loomy, Social Baker. Here at Dynamics Tech, we monitor sites like Google, Facebook, Yell, and TripAdvisor and alert you when customers leave feedback so you can react and respond quickly.

 
 
 
 
 
 
 

Everyone now has easy access to a Google search engine or uses social media, meaning people don’t have to look far to find either positive content or negative content about various brands, products or services.

 

A positive online brand reputation will inspire customer loyalty, drive bottom-line growth, and improve your customer’s confidence in your company’s brand reputation.

There are proven strategies you can use to improve your online presence. Foremost, understand how your customers find you and interact with you. According to Adaptive Marketing, 97% of consumers use the internet to find a business. That’s why having an online presence is important. Google your own business, your products or services, and see what results come up. If you can’t find what you are looking for, imagine what it is like for your customers.

 

Optimise how visitors find you in search results. If you already have a website, focus on Search Engine Optimisation (SEO) and consider running online ad campaigns.

 

If you are a small or new business, create a Google My Business account and optimise your profile.

 

If customers are already looking for you online, then what feedback are they leaving about your business? How many reviews do you have compared to your competitors? What tools are you using to help collect reviews and feedback? What metrics are you using to understand how customers feel, such as the Net Promoter Score system?

 

Produce content, showcase who you are, what you do, and how your products and services solve customers’ problems and stand out from your competitors. Use social media like Facebook, Instagram, YouTube, Twitter, Pinterest, Etsy, Poshmark, Goodreads, or Amazon to amplify your messages and put your products or services in front of more customers.

 
 
 
 
 
 

According to fastcompany.com, poor reputations often stem from one of three reasons: your attitude, behaviour, or lack of professionalism. One of our clients received a 1 Star review complaint on Google. The owner was devastated but knew deep down it wasn’t anything they had done wrong. The customer wasn’t happy with the treatment results. Our customer received nothing lower than 5 stars, so this was an enormous blow.

 

Still, the business bounced back by focusing on their live customers and as soon as possible gained ten new 5-star reviews within a week on Google to counteract one negative feedback. You can only do this if you have the right reputation management service tools to keep your reputation in place.

Have MORE questions?

Please contact us if you have any further questions and we will be more than happy to help.

    CLIENT TESTIMONIALS

    Check out some clients' reviews and their experience

    Hear feedback from real small business clients we work with daily.