Know what's worth fixing.
Then get it done.
More customers finding you. Fewer enquiries slipping away. A working day that runs more smoothly. We help you decide what to improve, then get it done.
Mark Kemp — lead adviser, responsible for the adviceFix enquiry handling first: an instant acknowledgement plus one shared enquiry record.
Reviewed by Mark Kemp · Illustrative example
Four ways we can help
Start with the problem you recognise.unseen → recognised → trusted → chosen
Not enough of the right people find or choose you. → Customers find you, understand you, and choose you with confidence.
Inside: search & maps · reviews · a website that earns trust · visibility where your customers look
arrives → acknowledged → recorded → owned
Enquiries arrive at 8pm and get answered on Thursday. → Enquiries acknowledged promptly, recorded once, followed up.
Inside: messaging & WhatsApp · shared inbox · one enquiry record · a follow-up routine
tangled → organised → repeatable
Quotes, files and follow-ups all still run through you. → The routine work organised; the day depends less on you.
Inside: quotes & invoicing flow · shared files · handovers · sensible automation
discovery → consideration → purchase → return
The store is live, but it isn't earning its keep. → A store that's easier to buy from, and customers who come back.
Inside: store basics · product pages · checkout friction · repeat custom
Advice is useful.
Making it work is better.
We look at how customers find you, how enquiries are handled and how the work gets done — then help you make the change, not just plan it.
Mark Kemp
Helps small businesses with the technology behind being found, handling enquiries and running the day — and does the work, not just the advising.
The sales were falling. The store was fine.
A UK retailer's sales were falling while the store itself converted fine. The real leak was upstream, in search. A short account of how the numbers found it.
Visits, orders and where the visitors came from — not just the checkout everyone assumed.
Fewer visitors were arriving from search; the store still converted the ones it got.
Fixed the search visibility first. The store itself was left alone.
Know what to fix.
And what to leave alone.
Commission something within 30 days and the £149 is credited against your first day of work — and the report is yours either way.
Useful before you spend anything
All guides →What would make the biggest difference to your business?
Tell us what's getting in the way. We'll help you work out a sensible next step.