Freshworks CRM
Easy-to-use sales & support CRM software, to engage with and delight both customers and employees.
Freshworks helps keep customers for life.
Focus on your customer experience (CX) and sales. Build relationships with customers that span a lifetime by delighting customers during every touchpoint.
Accelerate your digital transformation.
IT and operations automate, integrate & customise business workflows through a single, unified platform.
Extend your experience with integrated solutions.
Achieve enterprise scale with Freshworks platform, which provides a rich API for custom integration, developer portal and 1000+ marketplace apps.
What does Freshworks CRM do for businesses?
A flexible, end-to-end AI-powered platform that enhances employee productivity and unifies the customer experience.
Trusted by over 220,000 businesses around the world. What does Freshworks do? Freshworks is a leading business platform aimed at small businesses, growing companies, and enterprises.
Freshworks CRM software is ready to go and easy to set up and use. It requires minimal customisation, which means fewer issues when starting or moving to a new system. With over 13 product modules, Freshworks covers sales teams, customer support teams, IT service teams, project management, marketing teams, your HR department, account management and more.
At the heart of Freshworks is Freddy AI, which gives predictive insights that help employees make smarter decisions.
Is Freshworks the right CRM for your small business?
Before you start any free trial or evaluation, be clear about what your business needs.
Dynamics Tech can help you decide and choose the right CRM system for your small business needs. Key CRM competitors would be Salesforce & HubSpot. Key customers would be existing Salesforce, Insightly, Zoho CRM, Pipedrive, or SalesforceIQ clients.
Freshworks is customisable with multiple add-on products, including Freshdesk, Freshsales, Freshservice, Freshchat, Freshmarketer, Freshcaller, Freshteam, Freshrelease, Freshping, Freshconnect, Freshstatus, & Freshsucess.
We have developed a Plan for Approach with Rapid Methodology to maximize the deployment time and get you started. Freshsales CRM comes with the right features for a growing small business.
To see if Freshsales CRM is the right solution and product for you, contact us if you need further assistance and book a free consultation call or meeting.
360-degree view of customer information
Freshsales CRM software for small businesses gives you a complete view of lead and prospect information. You can identify touchpoints & get customer contact details information enriched with social profiles. All interactions are tracked & recorded in a single place for your sales reps' convenience.
Helps you grow your small business
Freshsales CRM offers a wide range of capabilities to help you improve CX with your company brand. This CRM captures and segments sales leads, tracks interactions via phone, email or built-in chat, schedules emails, syncs customer support tickets, automates sales deals with tasks, offers AI-powered predictive contact scoring, contact lifecycle, and offers more features and products from Freshworks, which will help grow your small business.
Analyse metrics with reports
Keep track of your sales and the progress of your sales team. With a CRM for small businesses like Freshsales, you can analyse and sales forecast with in-depth default reports. Create sales cycle and velocity reports and trendline reports, customise them instantly, and understand how your business is performing.
Is Freshworks the right CRM for your small business?
Before you start any free trial or evaluation, be clear about what your business needs.
Dynamics Tech can help you decide and choose the right CRM system for your small business needs.
Freshworks is customisable with multiple add-on products.
We have developed a Plan for Approach with Rapid Methodology to make the most of the deployment time and get you started. Freshsales CRM comes with the right features for a growing small business.
To see if Freshsales CRM is the right solution and product for you, contact us if you need further assistance and book a free consultation call or meeting.
360-degree view of customer information
Freshsales CRM software for small businesses gives you a complete view of lead and prospect information. You can identify touchpoints & get customer contact details information enriched with social profiles. All interactions are tracked & recorded in a single place for your sales reps' convenience.
Helps you grow your small business
Freshsales CRM offers a wide range of capabilities to help you improve CX with your company brand. CRM captures & segments sales contacts, tracks interactions over the phone, email or built-in chat, schedules emails, syncs customer support tickets, automates sales deals with tasks, AI-powered predictive contact scoring, contact lifecycle and offers more functionalities and products from Freshworks, which grows your small business.
Analyse metrics with reports
Keep track of your sales and the progress of your sales team. With a CRM for small businesses like Freshsales, you can analyse and sales forecast with in-depth default reports. Create sales cycle and velocity reports and trendline reports, customise them instantly, and understand how your business is performing.
Freshworks CRM
Freshsales explained in under 7 minutes
Freshsales delivers a 360-degree customer view solution in one sales platform, so you can attract the right sales leads, engage through multiple touchpoints, close deals faster, & nurture valuable relationships.
Easy-to-use sales & support CRM software, to engage with and delight both customers and employees.
Does my business need CRM?
Wondering if—and how—customer relationship management could benefit your small business. Get our helpful guide to understanding the benefits of customer relationship management software and services.
How do you choose a CRM system that’s right for you?
While CRM systems come in many shapes and sizes, they all have essentially the same aim – to help you collect, organise & understand vital information about existing and would-be customers, so you can do more & better business with them. So how do you know if Freshsales CRM is right for you?
Levels of functionality
Prioritising your system requirements that match your business needs will help you shortlist the right CRM system. Working with an IT partner can help you understand how a CRM can be best used, and what Freshworks products and Freshsales CRM features will give you the greatest benefits.
Expandability creates flexibility
While it’s important to have CRM tools that work for your business right now, you’ll also need to consider how a system works for you as you grow or demand more from it. Freshworks offers integration with hundreds of popular third-party business apps. That integration doesn’t require much, if not any development.
Usability is key
You’ll need a CRM system that’s easy to use for you and your staff. Generally speaking, overly complex systems take longer to learn and are harder to work with. Freshsales looks attractive and is easy to use.
Support when you need it
Choosing the right CRM system doesn’t always mean choosing the best software. It also means working with the right IT delivery partners and looking at onboarding and on-going customer support. Freshworks offers online support. If you need more hands-on advice, Dynamics Tech can help you.
Do you really need a customised solution?
Out of the box, you need a CRM system that can be customised to suit your business needs. Freshsales for small businesses allows you to have customisable data fields and defined business processes. You can gain more functionality by integrating Freshsales with other Freshworks solutions.
How important is accessibility
For many smaller businesses, a cloud-based CRM solution will be the first pick, given the minimal capital outlay and upfront prices, as well as the greater flexibility to expand. Freshsales has a dedicated mobile device application on iOS and Android, so you can access your data whenever and wherever you need.
How much does a CRM solution cost?
Many CRM software vendors offer subscription-based pricing, though some may charge a flat monthly fee for a set number of users. You then have to pay extra for additional services, advanced features like AI-based forecasting insights and users. Always bear in mind additional costs for possible additional onboarding, more advanced customisation, and ongoing development that may or may not be required now or later. Freshsales has four packages that will suit the needs of all businesses.
ROI
Measuring the ROI of a CRM system can be difficult without any historical data. To measure CRM ROI, you must consider the price of the software, training costs, upkeep costs, costs to migrate the system, and the time it takes your development team to capture it up and extend. If your CRM system can help improve the productivity of your team, you can use it to nurture prospects into customers, enabling you to serve more with less people-power, and you can bring down your customer churn than any CRM system that does that for you will deliver a solid ROI.
CLIENT TESTIMONIALS
Check out some clients' reviews and experiences.
